Figured after all the time I’ve spent railing against unaccountable, disinterested corporations lately, I’d relate some good news, even if it isn’t mine.
A few days ago, my dad dropped his Kindle while going through airport security, breaking the screen. Pretty depressing situation, considering he had just recently purchased the thing.
Well it seems that Nissan could learn a couple lessons from Amazon– as they are now overnighting him a brand-new replacement, free of charge. He didn’t need to escalate the case to a manager, or beg and plead, nothing. He simply told a low-level CSR that he had dropped the kindle, and the CSR authorized a replacement.
Thanks Amazon, you guys rock! (Sorry Nissan, you’re still pretty useless)
…and we wonder why the auto industry is in so much trouble.
Aaron Sarazan 